FREQUENTLY ASKED QUESTIONS

Last Updated on February 29, 2018

Shopping at our store is simple:

-If you know what you’re looking for, use the WOMEN, MEN, and KIDS links. You can also shop by browsing directly by designer.

– Once you have found an item, click on the ‘ADD TO CART’ button.

– Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top right hand corner of the page. You can use the ‘REMOVE’ icon to delete items from your shopping bag.

– Click on ‘PROCEED TO CHECKOUT’ to complete your order.

Sometimes there may be problems delivering to the address which you have given us. If this happens, we will contact you to discuss this.

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.

Sometimes there may be problems delivering to the address which you have given us. If this happens, we will contact you to discuss this.

No. You can order items without creating an account. You just need to click the ‘CHECKOUT AS GUEST’ button during checkout.

We hope that our FAQs and help pages will provide the answers to your questions, but if you can’t find what you’re looking for our Customer Services team will be happy to help. Customer Services can be contacted by phone, live chat or email. Please visit the bottom of the page for the contact details.

Please allow at least one working day for us to deal with your query. You should also check the settings of your e-mail client or webmail account to make sure that our reply has not been blocked by your spam filter. To avoid this, you can add us to your list of friends.

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